I would ask again just for a refund and refund. Legally they can't deny a refund for a manufacturer defect.
Maybe ill send another email to them asking for a refund. I prefer a smooth resolution I dont like the thought of a credit card dispute.
I would ask again just for a refund and refund. Legally they can't deny a refund for a manufacturer defect.
That's what i recommend. Could be she got confused. I'd say something like I "I am requesting a return and full refund. I understand this isn't an issue you can/will offer a replacement with, but in my eyes this is a manufacturer defect and does not meet my level of quality." Something along those lines.
There's just something's they can't replace and starting asking for that, it could becafter a few messages she just totally forgot about a refund and return and got it stuck in her head you where trying to get a partial refund or something else. I don't order a ton from BBTS but after 10 years if I where you I would chalk this one up to miscommunication and business. I bet they will refund eventually.
Yeah, I'd copy and paste motu's suggestion.
I hope there's nothing wrong with my cap from them.. I'm still waiting for them to get in the last two figuarts turtles before I ship everything.
I had to deal with their CS this week for a broken strap on my Armored Batman. After sending a pic they sent a replacement part no fuss.
I used to have great CS like this but was stonewalled this time. I was a big supporter of BBTS.
Id return for store credit at this point, just don't want a defect on my figure.I'm interested to see what happens.
What if they offer you a partial refund or store credit?
Maybe you should send their CS a link to this thread... as I read it all I keep thinking about is what angels the sideshow customer service team are and know that as a consumer who is very protective over how he is treated when spending lots of money I will definitely be avoiding them any time sideshow is available as an alternative...if they can do this to you what stops them from doing it to me...?
I've been stonewalled by Sideshow over replacements. They'll come for you next.
Maybe you should send their CS a link to this thread... as I read it all I keep thinking about is what angels the sideshow customer service team are and know that as a consumer who is very protective over how he is treated when spending lots of money I will definitely be avoiding them any time sideshow is available as an alternative...if they can do this to you what stops them from doing it to me...?
Coming from someone who is unhealthily picky about stuff like this, I honestly think the issue is very borderline for allowing a replacement.
Ditto. Am sure there's lots of scams BBTS deals with. But, watching this thread w. interest re having a first time PO w. BBTS, based on folks saying how great they are and double packing etc. But defects/missing parts happen. Dropping 200$ + on a fig/poly isn't cheap, folks have every right to expect they get something they're happy with. If a customer is being persistent w. an issue, it says there's a real problem IMO.
Wouldn't bother me to open a CC dispute if needed. A store giving me a hard time over an issue loses my business as would someone telling me to "just resell". Don't stores send defective/unsold merchandise back to the company anyway? Or just write off exchanges? And I know Sideshow has complaints, but the one time I had to deal with them, they were great. Not saying BBTS can't be, but this thread has me wondering. If "reselling" is no problem, then BBTS ought to just give full refund and let THEM resell.
For me - everyone has tolerance levels - it's a non-fixable flaw/defect. E.g., seeing this in store, would I buy this one without a discount? No, unless I was desperate. Doesn't really "ruin" the fig, but IMO it's an obvious defect and needs to be discounted/exchanged/refunded IMO. After all, these figs are about the costumes as well as the sculpts/body. Hate this stuff from stores using lines like "individual variations". A bad paint job/bad stitching is a defect. For me, it's not like an "acceptable" dinged box or something that needs a re-glue.
The least that they could do is offer a store credit for a future purchase...knowing that your next Civil War figure would be $30-$40 cheaper may make this defect a bit easier to live with and guarantee that you buy the next one from them to use your credit...that is what a sensible business would do. That would play a lot better in my opinion than losing a long time customer with an unsympathetic and condescending response to a genuine concern.
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