I spent from 4:30pm to nearly 11pm on the phone with 3 different bozo's from Verizon. They could not help me ONE BIT. Kept telling me it was on my end. Well lets see. Both my X-Box and computer were suffering the terrible speeds so that means it's either Verizon's connection, my modem or my router. So I then take the router out of the loop and hook the compter directly to the modem...same slow speeds so now it's either the modem or on Verizon's end. I went about bought a new modem.....Same slow speeds.....Gee, sounds like a Verizon issue? Not to them. They ran a metallic test on the line and said it looks good. I am a phone guy for a living so I explain to them that even if the copper pair carrying my line is good it doesn't mean they don't have an issue in their network.
I had 3 different "support" tech's walk me through a hundred....no, a few hundred steps tonight....reconfigure this, change that setting all while i am telling them OVER AND OVER that's it's not my fugging computer and that my XBox has the issue too.
It's ended with no resolution from them other than "see if you can borrow a friends computer and see if theirs is slow too and that might prove it's not your equipment". are you fugging kidding me????
Anyway, here it is 1:15am and my speed has magically returned to normal.I am glad it's working, but I hate Verizon.