Big Chief Studios James Bond Series

[Rambler]

If you have contacted us about an replacement head/heads you will be on the list for sure. If you are still unsure please contact support again to double check. They will look into it for you.

Will do. Thanks!

 

[Underworld54]

Hi David because Sideshow have taken them out of thier own stock to replace them. The factory is making replacement heads as it was a factory error on some heads and they will be shipping them directly from the factory to the customers who have had the issues.

Hi Greggo, so they're opening figures and popping the heads off and shipping the heads to customers? Or did they have replacements at the onset?

 

[Raymond F.]

What’s clear and apparent here is that Big Cheif never really had the earned trust of the customer. And now it’s worse...

They need to ADDRESS the issue publically with their clear steps for improvement for the next time if they want a hope in hell at profiting here long term. If you look here or their Facebook it’s so much rage. Not typical forum nitpicking... customer rage.

And I’m just talking about the Q.C. issues here. Never mind the design issues.

This makes a difference. I had zero intention of buying from big cheif ever but they unfortunately got my most coveted line so I did . And after this it makes me want to buy characters I need less. If it was hot toys, blitzway or even qmx I’d have gotten solitaire and the baron. But nope.

They are lucky I like Moore more than I dislike them but that’s not enough to grow or sustain a business, big Chief needs to earn back their customer trust. If the figures were all top notch and I didn’t have to do a bunch of work on them or worry about QC issues I’d buy every damn one.

 

[Greggo]

Hi Greggo, so they're opening figures and popping the heads off and shipping the heads to customers? Or did they have replacements at the onset?

We believe they are popping the heads off and sending replacements. They have not been sent any replacements they may ordered an amount to cover thier preorders as well as additional stock but I’m not sure. They tell us how many and we ship them we don’t know how many are actual confirmed orders.

 

[Underworld54]

We believe they are popping the heads off and sending replacements. They have not been sent any replacements they may ordered an amount to cover thier preorders as well as additional stock but I’m not sure. They tell us how many and we ship them we don’t know how many are actual confirmed orders.

That's an interesting way to go about it. Thanks for the clarification.

 

[Greggo]

What’s clear and apparent here is that Big Cheif never really had the earned trust of the customer. And now it’s worse...

They need to ADDRESS the issue publically with their clear steps for improvement for the next time if they want a hope in hell at profiting here long term. If you look here or their Facebook it’s so much rage. Not typical forum nitpicking... customer rage.

And I’m just talking about the Q.C. issues here. Never mind the design issues.



This makes a difference. I had zero intention of buying from big cheif ever but they unfortunately got my most coveted line so I did . And after this it makes me want to buy characters I need less. If it was hot toys, blitzway or even qmx I’d have gotten solitaire and the baron. But nope.

They are lucky I like Moore more than I dislike them but that’s not enough to grow or sustain a business, big Chief needs to earn back their customer trust. If the figures were all top notch and I didn’t have to do a bunch of work on them or worry about QC issues I’d buy every damn one.

Again where do you get your facts from? How is it worse? It’s far from being worse. If you are taking you fact finding from this forum than sadly you can’t be further from the truth. Can you tell me how many we have sold? How many are faulty? How many we have left in stock? How many more orders we are getting? Overall the huge amount of support we have had on this line so far?

So you had a problem with your figures which we are more than aware of but why haven’t you contacted us if it’s so bad? Why haven’t you asked for a full refund? Why is it so important to you in constantly having a pop about them and us? Surely if they are that bad you would ask for your money back which you were more than welcome too?

If you choose not to collect this range that’s totally up to you that’s more than fine, we always look at ways to improve each of our figure releases and we have huge plans for James Bond and thankfully the sales are indeed showing it. As for the negativity which you claim is getting worse certainly not effecting people from buying and enjoying them.

 

[Greggo]

Again where do you get your facts from? How is it worse? It’s far from being worse. If you are taking you fact finding from this forum than sadly you can’t be further from the truth. Can you tell me how many we have sold? How many are faulty? How many we have left in stock? How many more orders we are getting? Overall the huge amount of support we have had on this line so far?

So you had a problem with your figures which we are more than aware of but why haven’t you contacted us if it’s so bad? Why haven’t you asked for a full refund? Why is it so important to you in constantly having a pop about them and us? Surely if they are that bad you would ask for your money back which you were more than welcome too?

If you choose not to collect this range that’s totally up to you that’s more than fine, we always look at ways to improve each of our figure releases and we have huge plans for James Bond and thankfully the sales are indeed showing it. As for the negativity which you claim is getting worse certainly not effecting people from buying and enjoying them.

P.S I’ve just looked at our Facebook page to find this so called customer rage? Can’t see anything showing people with rage. I’ve seen a fair few nice comments about the Bond range though.

 

[Buttmunch]

I think the absolute biggest issue here is that we were flat out lied to. Those of us that contacted BCS about the nose rubs were told replacements were on the way and would be in stock January 8th. That date came and went and no replacements were sent. Then weeks later we are told the factory is making the replacements and they have not yet shipped. What was this January 8th date we were told and what, if anything, arrived on that day? This is the biggest issue I’m having right now. I was lied to at least once officially about the replacements so I’m a little apprehensive to believe anything from BCS anymore. Trust is a fragile thing and so far they have done nothing to repair the damage they done to our trust. Just smoke and mirrors and empty promises.

 

[Greggo]

I think the absolute biggest issue here is that we were flat out lied to. Those of us that contacted BCS about the nose rubs were told replacements were on the way and would be in stock January 8th. That date came and went and no replacements were sent. Then weeks later we are told the factory is making the replacements and they have not yet shipped. What was this January 8th date we were told and what, if anything, arrived on that day? This is the biggest issue I’m having right now. I was liked to at least once officially about the replacements so I’m a little apprehensive to believe anything from BCS anymore. Trust is a fragile thing and so far they have done nothing to repair the damage they done to our trust. Just smoke and mirrors and empty promises.

You were not flat out lied too at all. That is what we were told that replacement heads were sent out to us on the 8th. We were then told that the factory are replacing them and making a new batch. Which we told our customers. You are still going to get the replacement heads. Believe it or not, but you will receive them. It’s not an issue being ignored we said we are replacing them and that’s what we are doing nothing like smoke and mirrors.

 

[Buttmunch]

Once again blaming the factory...

Even if this is true, we should have all been personally emailed immediately once it was realized you were given incorrect information from the evil, incompetent factory. When BCS doesn’t update us promptly with changes to what they told us, we have nobody to blame but them. BCS seriously needs to start owning their mistakes rather than always pushing the blame to someone else like THE FACTORY. If this factory is this bad, I’d make them issue the replacements and never use them again because they are making BCS look really bad based on this whole fiasco.
,

 

[Greggo]

Once again blaming the factory...

Even if this is true, we should have all been personally emailed immediately once it was realized you were given incorrect information from the evil, incompetent factory. When BCS doesn’t update us promptly with changes to what they told us, we have nobody to blame but them. BCS seriously needs to start owning their mistakes rather than always pushing the blame to someone else like THE FACTORY. If this factory is this bad, I’d make them issue the replacements and never use them again because they are making BCS look really bad based on this whole fiasco.
,

Why is the factory replacing the heads and shipping them to customers if they have not taken responsibility for this error? I’m interested to know how many factories do you think make high end collectibles in China? Honestly it’s not as many as you think, if I was to tell you it’s less than 5 I’m sure you won’t believe me but that’s true. We can’t simply change a factory as there is not any others that do this type of product. Our factory is being used by many other companies even HT. HT take priority as they do mass quantities not limited runs. If it was our mistake we would own up to it. But again you are claiming we are lying and stating even if it was true, I’m telling you as the head of product and design that this is very much the case, but again everything is being replaced and everyone with this problem will have a new head/heads, we have said that from the start and the proof will be in the pudding when you receive them which of course you will. No one has been ignored nothing is going to be ignored.

 

[DVD1]

Some of these comments must be painful for BC to read. I’m only a customer, and I find them painful.
The replacement heads from BBTS or Sudeshow or whoever: I figured right away the only way fir them to replace defective parts immediately was to salvage from unsold stock that was already in their possession . Pretty obvious actually.
Being told that you are lying is hurtful. If BC or anyone is else is given information, then hands over said information as fact, you can’t be accused of lying because of being given the wrong information in the first place. Are Hot Toys lying when they give a release date for a figure, then it doesn’t arrive for months after that date? No, they are presenting customers with information that they currently have.
If you are then accused of lying, after keeping customers up to speed with expected delivery dates that you believed yourself, you have to consider verifying any further information. Of course, this is then translated as going silent, or off the radar or whatever. Basically a no win scenario for the company.

There is really only one issue, the paint rubs, and BC responded right away that every defective head (or other part) would be replaced. These are to be replaced without returning the defective parts. The parts are being distributed directly from the factory to customers to reduce any future delays.

As a customer, I feel that BC have acted honerably and openly about the whole issue.

 

[pixletwin]

DVD1 is bang on.

 

[gido]

I need to say I believe we all will get replacement heads.Sooner or later, but we'll get them.Fore me biggest problem is bit weird outfit looking (shoulders, shirt collar from back) because of new body specific.Maybe is possible to use other kind of body...

Sent from my HUAWEI VNS-L21 using Tapatalk

 

[AlanJG1]

I finally broke down and ordered Oddjob. I figured this was my last opportunity to get him.
Years ago I got on a waitlist for the Sideshow Oddjob. Stayed on the waitlist a few months until Sideshow cancelled it.

As a child I had the Gilbert James Bond 12" figure but never got Oddjob to go with him.
I figure out of all 3 figures (Gilbert, Sideshow, and Big Chief), I am finally getting the best of the 3

For those that have him, can his tie be futzed or should it be replaced? if replaced, are there recommendations?
Any other futzing recommendations for Oddjob so he can look his best?

 

[Tom Day]

Why is the factory replacing the heads and shipping them to customers if they have not taken responsibility for this error? I’m interested to know how many factories do you think make high end collectibles in China? Honestly it’s not as many as you think, if I was to tell you it’s less than 5 I’m sure you won’t believe me but that’s true. We can’t simply change a factory as there is not any others that do this type of product. Our factory is being used by many other companies even HT. HT take priority as they do mass quantities not limited runs. If it was our mistake we would own up to it. But again you are claiming we are lying and stating even if it was true, I’m telling you as the head of product and design that this is very much the case, but again everything is being replaced and everyone with this problem will have a new head/heads, we have said that from the start and the proof will be in the pudding when you receive them which of course you will. No one has been ignored nothing is going to be ignored.

I'm reluctant to weigh in here in case I get called 'nasty' again by someone I respect. But I'm afraid your critics are absolutely right and your fan club has got it wrong. If you use the same factory as Hot Toys and numerous other well respected companies then why are your products so much worse than theirs? It must be what they're getting from you to work with. Why don't they respect you enough to do better work for you?

 

[pixletwin]

I'm reluctant to weigh in here in case I get called 'nasty' again by someone I respect. But I'm afraid your critics are absolutely right and your fan club has got it wrong. If you use the same factory as Hot Toys and numerous other well respected companies then why are your products so much worse than theirs? It must be what they're getting from you to work with. Why don't they respect you enough to do better work for you?

You posts were nasty. You have demonstrated time and time again your inability to express yourself with tact. Instead you resort to cheap and divisive tactics that attempt to over simplify the situation. Perhaps you should follow your initial reluctance? Good sense is only good if you heed it.

“Fan club”?

*a chortle and an eye roll directed your way :

 

[Tom Day]

. BCS seriously needs to start owning their mistakes rather than always pushing the blame to someone else
,

They clearly can't. You often find poor or non-existent performance management in family run businesses.

Ray, Buttmunch, Underworld are all providing desperately needed honest feedback to BCS. They're being far more helpful than the people singing 'everything is awesome'.

 

[pixletwin]

They clearly can't. You often find poor or non-existent performance management in family run businesses.

Ray, Buttmunch, Underworld are all providing desperately needed honest feedback to BCS. They're being far more helpful than the people singing 'everything is awesome'.

Please quote anywhere anyone has said anything remotely similar to “everything is awesome”.

But no, you are just being your typical **** stirrer. All hot air with nothing to actually offer.

 

[Tom Day]

You posts were nasty. You have demonstrated time and time again your inability to express yourself with tact. Instead you resort to cheap and divisive tactics that attempt to over simplify the situation. Perhaps you should follow your initial reluctance? Good sense is only good if you heed it.

“Fan club”?

*a chortle and an eye roll directed your way :

I didn't intend them to be nasty, I was telling it how I saw it. Anyway, Greg laughed them off. If they were nasty that was absolutely the way to respond.