So why the delay in letting people know?Well at least they've set sail...
Dear Customer,
We are very pleased to confirm that the Third Doctor and Thirteenth Doctor figures are finally on their way to us.
As you are all by now aware we had previously communicated that the figures had been booked in for shipment and indeed that was true at that time. Unfortunately the much publicised shipping crisis that has become the bane of many manufacturers’ day to day operations, saw our shipment delayed several times.
We had to deal with an unexpected issue with the batteries that are pre-installed into the figures’ display bases. This is something we have never encountered previously. Our original shipment slot was cancelled and a new booking had to be made. Our stock had to first be loaded into a specific container and then had to be loaded onto a vessel that would take product with included batteries. This vessel was not due to sail until several weeks after the original date.
The new shipment booking was then pushed back due to a COVID 19 infection that saw a third of the port’s workers forced into isolation.
However, the ship set sail on 20th August and we have an expected date of 21st September, for the arrival of the vessel into port here in the UK.
It usually takes around 5 working days for the container to clear customs and to be delivered to our warehouse. Please note that there is currently a shortage of available haulage drivers and whilst we hope that our container will not be delayed any further, at this stage we really do not know whether or not we will be affected.
We will keep you all posted once we have a clearer picture and the relevant information from our freight forwarders.
You have all been incredibly patient and we thank you for your continued support during a particularly frustrating period.
With thanks
BCS
Aaaaaaaand?I got Pertwee Saturday.
I don't understand BC's business sense at all! Big bad toy store have this in stock while the rest of us who've pre-ordered directly from BCS, and then paid up in full over a month ago still have to waitI got Pertwee Saturday.
The waiting and the set backs are all understandable, given what's going on with the pandemic. But it all leaves a bit of a bad taste in the mouth when learning that they've obviously sent a shipment of figures over to retail outlets in the states first!
I don't understand BC's business sense at all! Big bad toy store have this in stock while the rest of us who've pre-ordered directly from BCS, and then paid up in full over a month ago still have to wait
https://www.bigbadtoystore.com/Product/VariationDetails/99790
The waiting and the set backs are all understandable, given what's going on with the pandemic. But it all leaves a bit of a bad taste in the mouth when learning that they've obviously sent a shipment of figures over to retail outlets in the states first!
I don't understand BC's business sense at all! Big bad toy store have this in stock while the rest of us who've pre-ordered directly from BCS, and then paid up in full over a month ago still have to wait
https://www.bigbadtoystore.com/Product/VariationDetails/99790
Yes the remaining classic Doctors and an odd classic villain are all i'll be wanting down the road....
With BCS changing the terms of your contracted agreement by requesting up front paid shipping, this means they breached the terms of the original sales agreement and you should be able to get a full refund including the deposit because you agreed to conditions that they later changed breaching the original contract.
"Advised Delivery – March 2021"
