gambit
Super Freak
- Joined
- Apr 2, 2006
- Messages
- 1,692
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I did not want to continue from the other post as it become so long.
Previously, I paid 55 $ for shipment of kit Fisto and as you might agree, this high shipping cost is killing me. Therefore, I contacted Customer service and after a few e-mails, Jennifer confirmed that she put a note to all my orders not to ship any 12" items by itself.
However, later on, Lottie contacted me and queried a problem with the delivery adress and credit card, I re-entered all the info and request Lottie to keep the Anakin in stock as agreed with Jennifer and make Jennifer CC to the e-mail as well.
One day later, I saw the e-mail of Fedex tracking and the invoice from SS.
I wrote e-mails instantly to both Jennifer and Lottie but the answer I received from Lottie was: "there is not any new order coming next 2 weeks so we shipped it".
My disappointment is: one customer service rep is confirming the order will be hold, but the order is shipping by another rep regardless of the note and requests of me. I wasn't into Anakin SDCC sith 12" so much and SS charged me 47$ again for shipment. I really would cancel this one if I knew that it would be shipped seperately by itself as opposed to what promised.
Previously, I paid 55 $ for shipment of kit Fisto and as you might agree, this high shipping cost is killing me. Therefore, I contacted Customer service and after a few e-mails, Jennifer confirmed that she put a note to all my orders not to ship any 12" items by itself.
However, later on, Lottie contacted me and queried a problem with the delivery adress and credit card, I re-entered all the info and request Lottie to keep the Anakin in stock as agreed with Jennifer and make Jennifer CC to the e-mail as well.
One day later, I saw the e-mail of Fedex tracking and the invoice from SS.
I wrote e-mails instantly to both Jennifer and Lottie but the answer I received from Lottie was: "there is not any new order coming next 2 weeks so we shipped it".
My disappointment is: one customer service rep is confirming the order will be hold, but the order is shipping by another rep regardless of the note and requests of me. I wasn't into Anakin SDCC sith 12" so much and SS charged me 47$ again for shipment. I really would cancel this one if I knew that it would be shipped seperately by itself as opposed to what promised.