Poorly run company from top to bottom,years of making excuses since they left Sideshow regarding website,customer service,replacements and year after year of false shipping dates on preorders.If your company needs 2 years or more to get the product ready than just say it,do not continually put up 1 year delivery times on new preorders.I get that saying it's gonna be 2 years for a product might deter sales,but by lying about it they have to deal continually with cancellations and refunds on an understaffed customer service to begin with,as shipping times continue to get postponed.Its gotten so bad they have had to change and update there refund policies because they are losing money with more and more people getting out from PCS
And even if you wait the 2 plus years,you have further wait sometimes months to get it shipped out when there warehouse finally gets them because they cant handle simple logistics...oh but they'll get that shipping money from you asap.Instead they give you a bull story about how they are QC'ing them in house for final inspection,which is complete bull crap since my pieces have arrived with damage after they specifically told me they were QC'ing them.Later they tell me they don't QC them all,so which is it? QC or no QC? It's obviously the ladder because they'll say anything to get you to believe its coming soon
The so called new management has done nothing to improve the situation,except get 3 notorious PCS fanboys/lackies to do there public relations because new management is too busy...GTFO,busy doin what? Why not get some new blood in there,instead of the same old bias PCS collectors.I'm still waiting months for refunds,and the only way to get any answers or communication is through an online forum...absolutely pathetic! Very unprofessional company which ships out statues both domestically and internationally without any notification to the buyer.Thats right statues being shipped with no knowledge to the owner,you may come home one day like i did and just have a PcS box sitting on your doorstep ready for anyone to steal since I had no idea it was in transit.This is a well documented problem and has been brought up on the other site but I guess that's okay too since this company can do no wrong.How this company still manages to sell out product is baffling to me