salekfx
Super Freak
Hi hello there!
This is a thread i have been trying not to create for months and months now but i guess i couldn't hold it for any longer..
Long story short, i have been a collector for 5 years, been a sideshow customer for most of it, spent thousands of $$$ on collectibles, until one day sideshow(evil corp) decided to close my account, cancel all my pre-orders(they never re-inbursed the pre-order payments), nor sent an email letting me know as of why they decided to close my account. so after days of trying to get a hold of them they finally replied.. turns out a few of the gift cards i got from figures sales chargeback? so sideshow decided that i am not to be trusted and never to allow me to buy stuff from then again...
I tried to find out which gift cards were the ones that got chargeback but they would not tell me, but anyways. it may just be me but i don't think this is a good way to deal with customers... we put a lot of our time and money on buying this stuff and then we are treated like villians when something goes not as planned.... i would rather have paid whatever gift card got chargeback but as i said before they would refuse to tell me.
I am pretty sure whatever amount that was would not even be 100$? 150$?, so lets do the math, i am a customer for years and years, drop over 15k if not more into the stuff, one day less than 150$ gets chargeback by the bank. all of a sudden i am the worst villian ever to exist.
great job Sideshow... next time please inform your customers before you decide to take the most random/retarded actions, and stop being an overpriced joke.
Chat started: 2017-03-31 08:10 PM UTC
(08:10:36 PM) Salekfx: chargebacks how?
(08:11:40 PM) Salekfx: there has to be an explanation for this. i have never chargebacked anything
(08:12:08 PM) Sideshow Support: Hang tight, we're running a bit slower than normal. Thanks for your patience!
(08:15:08 PM) Salekfx: ok
(08:20:37 PM) *** Agali joined the chat ***
(08:20:43 PM) Agali: Hello Salekfx
(08:20:55 PM) Salekfx: Hi
(08:21:03 PM) Salekfx: I just received emails that says sideshow cancelled all my pre orders? and when i try to login it says that my account is not active? whats going on?
(08:21:16 PM) Salekfx: "sideshow: Due to multiple charge backs, your account has been closed. "
(08:21:36 PM) Salekfx: except i have never done a chargeback ever
(08:24:04 PM) Agali: Let me go ahead and transfer you over to our Customer Service manager so he may be able to assist you.
(08:24:11 PM) *** Eric joined the chat ***
(08:24:11 PM) *** Agali left the chat ***
(08:24:18 PM) Salekfx: ok
(08:24:44 PM) Eric: Hi Salekfx. Your open pre-orders were cancelled and your account was locked due to multiple chargebacks being filed against gift cards used to make purchases on your account.
(08:25:56 PM) Salekfx: ok so it comes from giftcards then not from me. i was given the giftcards in exchange for figures i sold.. sadly that is out of my control. i have never used giftcards before, look at my history
(08:26:15 PM) Salekfx: i dont think is fair to block the account because a gift card was cancelled without informing me first
(08:26:42 PM) Salekfx: so thes that means one can give bad gift cards to people and get their accounts blocked also? how does this makes sense.
(08:26:46 PM) Eric: You would need to contact the purchasers of the gift cards. We cannot assist you further.
(08:26:50 PM) Salekfx: lesson learned i will never use a gift card again, unless i buy it.
(08:27:06 PM) Salekfx: so what happens to all my NRD
(08:27:09 PM) Salekfx: on my pre orders
(08:27:24 PM) Eric: All deposits and payments made will be refunded.
(08:27:48 PM) Salekfx: how can i chase down the people that gave me the giftcards
(08:27:53 PM) Salekfx: if i dont know which ones got cancelled?
(08:28:01 PM) Salekfx: i received no email no notification, nothing from sideshow
(08:28:07 PM) Eric: I'm not able to assist you with that. The gift cards were not cancelled, chargebacks were filed against them.
(08:28:31 PM) Salekfx: is there a way for me to know which gift cards then? that way i can identify the people that gave it to me?
(08:28:49 PM) Salekfx: or am i supposed to just accept the fact that my account with great history just got killed
(08:29:26 PM) Salekfx: i have a big name in the collectors world, i receive alot of different payments
(08:29:31 PM) Salekfx: for stuff i sell
(08:30:00 PM) Salekfx: you cant just shut down my account without an explanation on whats the actual issue.
(08:30:25 PM) Eric: That is the issue, Salekfx. Multiple purchases you made with giftcards came back as chargebacks.
(08:30:52 PM) Salekfx: can i get the gift card numbers? so i can identify the person that gave them to me ?
(08:30:53 PM) Eric: We cannot allow an account with frequent fraudulent activity attached to it.
(08:31:13 PM) Salekfx: it cant be "frequent" as i have only used giftcards twice tops
(08:31:34 PM) Salekfx: whats amazing is that sideshow wont contact me to let me know that there are issues
(08:32:02 PM) Salekfx: they just closed my ****, sounds very professional.
(08:32:31 PM) Salekfx: so seen my account as a fraudulent one seems fun i guess.
(08:32:35 PM) Salekfx: last question
(08:32:56 PM) Salekfx: whats next? i cant contact the people that gave me the cards because i have no idea what cards are the ones that got chargeback
(08:33:27 PM) Eric: There were 5 different chargebacks filed against 5 different gift cards used by you.
(08:34:03 PM) Salekfx: great, can i have the codes that were chargeback please?
(08:35:20 PM) Eric: They were all in the amount of $30.
(08:35:41 PM) Eric: There really isn't information I could provide you with that would help you identify the cards or who provided them to you.
(08:36:00 PM) Salekfx: there is, if you give me the codes, i can check my email and find out whos code is it
(08:37:20 PM) Eric: If it's possible to acquire that information, I will e-mail it to you. I'm not sure we're able to do that at this point.
(08:37:47 PM) Eric: [email protected] is the best e-mail to reach you, yes?
(08:37:51 PM) Salekfx: yes
(08:38:06 PM) Salekfx: and until that happens, i no longer have an account or can purchase stuff?
(08:38:14 PM) Eric: That's correct, Salekfx.
(08:38:46 PM) Salekfx: great. atleast we know that there is a massive bug hole in sideshows systems.
(08:38:57 PM) Salekfx: and that anyone, at any moment can destroys other peoples account
(08:39:06 PM) Salekfx: by just giving them codes that later get chargeback.
(08:39:15 PM) Eric: With all do respect, Salekfx, to have chargebacks filed against 5 different gift cards on multiple purchases, we cannot allow that.
(08:39:26 PM) Salekfx: i am guilty then of something i did not do. or knew about
(08:40:15 PM) Salekfx: it was great to have sideshow while it lasted then. sorry for wasting your time and thanks for closing my account after aroumnd 150$ of chargebacks(not from me) but from giftcards
(08:40:28 PM) Salekfx: i would have just paid the 150$ to shut sideshows mouth
(08:40:36 PM) Salekfx: but whatever
(08:40:38 PM) Salekfx: have a great day.
(08:41:00 PM) Eric: You do the same, Salekfx. I'm sorry we can't continue a relationship with you but we can't allow that type of activity.
(08:41:29 PM) Salekfx: note. i will make sure this chat is made public in the forums. so please send it to my email.
(08:41:30 PM) Salekfx: thank you.
(08:41:32 PM) Salekfx: bye.
(08:41:43 PM) Eric: You'll receive a copy of the transcript.
(09:00:03 PM) *** Eric left the chat ***
After many months, i still have not received an email from them. the lesson here is, be careful when receiving Giftcards, as they may just be the end of your account without an explanation or warning/notification.
peace.
salekfx.
This is a thread i have been trying not to create for months and months now but i guess i couldn't hold it for any longer..
Long story short, i have been a collector for 5 years, been a sideshow customer for most of it, spent thousands of $$$ on collectibles, until one day sideshow(evil corp) decided to close my account, cancel all my pre-orders(they never re-inbursed the pre-order payments), nor sent an email letting me know as of why they decided to close my account. so after days of trying to get a hold of them they finally replied.. turns out a few of the gift cards i got from figures sales chargeback? so sideshow decided that i am not to be trusted and never to allow me to buy stuff from then again...
I tried to find out which gift cards were the ones that got chargeback but they would not tell me, but anyways. it may just be me but i don't think this is a good way to deal with customers... we put a lot of our time and money on buying this stuff and then we are treated like villians when something goes not as planned.... i would rather have paid whatever gift card got chargeback but as i said before they would refuse to tell me.
I am pretty sure whatever amount that was would not even be 100$? 150$?, so lets do the math, i am a customer for years and years, drop over 15k if not more into the stuff, one day less than 150$ gets chargeback by the bank. all of a sudden i am the worst villian ever to exist.
great job Sideshow... next time please inform your customers before you decide to take the most random/retarded actions, and stop being an overpriced joke.
Chat started: 2017-03-31 08:10 PM UTC
(08:10:36 PM) Salekfx: chargebacks how?
(08:11:40 PM) Salekfx: there has to be an explanation for this. i have never chargebacked anything
(08:12:08 PM) Sideshow Support: Hang tight, we're running a bit slower than normal. Thanks for your patience!
(08:15:08 PM) Salekfx: ok
(08:20:37 PM) *** Agali joined the chat ***
(08:20:43 PM) Agali: Hello Salekfx
(08:20:55 PM) Salekfx: Hi
(08:21:03 PM) Salekfx: I just received emails that says sideshow cancelled all my pre orders? and when i try to login it says that my account is not active? whats going on?
(08:21:16 PM) Salekfx: "sideshow: Due to multiple charge backs, your account has been closed. "
(08:21:36 PM) Salekfx: except i have never done a chargeback ever
(08:24:04 PM) Agali: Let me go ahead and transfer you over to our Customer Service manager so he may be able to assist you.
(08:24:11 PM) *** Eric joined the chat ***
(08:24:11 PM) *** Agali left the chat ***
(08:24:18 PM) Salekfx: ok
(08:24:44 PM) Eric: Hi Salekfx. Your open pre-orders were cancelled and your account was locked due to multiple chargebacks being filed against gift cards used to make purchases on your account.
(08:25:56 PM) Salekfx: ok so it comes from giftcards then not from me. i was given the giftcards in exchange for figures i sold.. sadly that is out of my control. i have never used giftcards before, look at my history
(08:26:15 PM) Salekfx: i dont think is fair to block the account because a gift card was cancelled without informing me first
(08:26:42 PM) Salekfx: so thes that means one can give bad gift cards to people and get their accounts blocked also? how does this makes sense.
(08:26:46 PM) Eric: You would need to contact the purchasers of the gift cards. We cannot assist you further.
(08:26:50 PM) Salekfx: lesson learned i will never use a gift card again, unless i buy it.
(08:27:06 PM) Salekfx: so what happens to all my NRD
(08:27:09 PM) Salekfx: on my pre orders
(08:27:24 PM) Eric: All deposits and payments made will be refunded.
(08:27:48 PM) Salekfx: how can i chase down the people that gave me the giftcards
(08:27:53 PM) Salekfx: if i dont know which ones got cancelled?
(08:28:01 PM) Salekfx: i received no email no notification, nothing from sideshow
(08:28:07 PM) Eric: I'm not able to assist you with that. The gift cards were not cancelled, chargebacks were filed against them.
(08:28:31 PM) Salekfx: is there a way for me to know which gift cards then? that way i can identify the people that gave it to me?
(08:28:49 PM) Salekfx: or am i supposed to just accept the fact that my account with great history just got killed
(08:29:26 PM) Salekfx: i have a big name in the collectors world, i receive alot of different payments
(08:29:31 PM) Salekfx: for stuff i sell
(08:30:00 PM) Salekfx: you cant just shut down my account without an explanation on whats the actual issue.
(08:30:25 PM) Eric: That is the issue, Salekfx. Multiple purchases you made with giftcards came back as chargebacks.
(08:30:52 PM) Salekfx: can i get the gift card numbers? so i can identify the person that gave them to me ?
(08:30:53 PM) Eric: We cannot allow an account with frequent fraudulent activity attached to it.
(08:31:13 PM) Salekfx: it cant be "frequent" as i have only used giftcards twice tops
(08:31:34 PM) Salekfx: whats amazing is that sideshow wont contact me to let me know that there are issues
(08:32:02 PM) Salekfx: they just closed my ****, sounds very professional.
(08:32:31 PM) Salekfx: so seen my account as a fraudulent one seems fun i guess.
(08:32:35 PM) Salekfx: last question
(08:32:56 PM) Salekfx: whats next? i cant contact the people that gave me the cards because i have no idea what cards are the ones that got chargeback
(08:33:27 PM) Eric: There were 5 different chargebacks filed against 5 different gift cards used by you.
(08:34:03 PM) Salekfx: great, can i have the codes that were chargeback please?
(08:35:20 PM) Eric: They were all in the amount of $30.
(08:35:41 PM) Eric: There really isn't information I could provide you with that would help you identify the cards or who provided them to you.
(08:36:00 PM) Salekfx: there is, if you give me the codes, i can check my email and find out whos code is it
(08:37:20 PM) Eric: If it's possible to acquire that information, I will e-mail it to you. I'm not sure we're able to do that at this point.
(08:37:47 PM) Eric: [email protected] is the best e-mail to reach you, yes?
(08:37:51 PM) Salekfx: yes
(08:38:06 PM) Salekfx: and until that happens, i no longer have an account or can purchase stuff?
(08:38:14 PM) Eric: That's correct, Salekfx.
(08:38:46 PM) Salekfx: great. atleast we know that there is a massive bug hole in sideshows systems.
(08:38:57 PM) Salekfx: and that anyone, at any moment can destroys other peoples account
(08:39:06 PM) Salekfx: by just giving them codes that later get chargeback.
(08:39:15 PM) Eric: With all do respect, Salekfx, to have chargebacks filed against 5 different gift cards on multiple purchases, we cannot allow that.
(08:39:26 PM) Salekfx: i am guilty then of something i did not do. or knew about
(08:40:15 PM) Salekfx: it was great to have sideshow while it lasted then. sorry for wasting your time and thanks for closing my account after aroumnd 150$ of chargebacks(not from me) but from giftcards
(08:40:28 PM) Salekfx: i would have just paid the 150$ to shut sideshows mouth
(08:40:36 PM) Salekfx: but whatever
(08:40:38 PM) Salekfx: have a great day.
(08:41:00 PM) Eric: You do the same, Salekfx. I'm sorry we can't continue a relationship with you but we can't allow that type of activity.
(08:41:29 PM) Salekfx: note. i will make sure this chat is made public in the forums. so please send it to my email.
(08:41:30 PM) Salekfx: thank you.
(08:41:32 PM) Salekfx: bye.
(08:41:43 PM) Eric: You'll receive a copy of the transcript.
(09:00:03 PM) *** Eric left the chat ***
After many months, i still have not received an email from them. the lesson here is, be careful when receiving Giftcards, as they may just be the end of your account without an explanation or warning/notification.
peace.
salekfx.
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