user 67922
Super Freak
- Joined
- Feb 25, 2019
- Messages
- 3,217
- Reaction score
- 2,381
I’ve cancelled a couple with them recently and they give you it back in store credit. Unlike TW it seems the store credit is accumulated rather than being given in separate codes. I only paid deposits, not full price, so was only given 25% of the deposit price back. I think for full payment they keep 15% of the total.Speaking of KGH cancellation. Anyone around can share their experience on that matter. Thinking about cancelling long overdue item from them but they don't seem very responsive to my inquiries. Only mean of cancellation is going thru their sales email address, correct? Can't find any cancelling option on their site.
I just emailed their customer support to cancel, but they’re incredibly slow to respond and not at all obliging. I might be in the minority but I find them worse than Toys Wonderland.