misfit138
Freakalicious
My brother has a bit of a problem with a Sideshow product. He's not a member here, so I thought that I'd ask for him.
He had placed a pre-order for the exclusive version of the Vader v. Obi-wan diorama. In February of last year he was deployed to Afghanistan for 10 months. The dio was delivered in March and his wife put it aside, but didn't think to open it. When he got back to the US at the end of December and finally had a chance to open it, he saw that there was some damage as well as some pieces that were actually missing.
There was some paint damage to one of Vader's legs as well as a few scratches on the base. Also, both of the lightsaber blades were missing. He's sent in three customer service requests so far, but hasn't gotten a response. Whichis surprising because Sideshow has always been great with the customer service.
He knows that there's probably little chance for a replacement because it's been so long. He just wishes that he could get an answer.
Please let us know if anything can be done as far as a replacement or a refund.
Thanks.
He had placed a pre-order for the exclusive version of the Vader v. Obi-wan diorama. In February of last year he was deployed to Afghanistan for 10 months. The dio was delivered in March and his wife put it aside, but didn't think to open it. When he got back to the US at the end of December and finally had a chance to open it, he saw that there was some damage as well as some pieces that were actually missing.
There was some paint damage to one of Vader's legs as well as a few scratches on the base. Also, both of the lightsaber blades were missing. He's sent in three customer service requests so far, but hasn't gotten a response. Whichis surprising because Sideshow has always been great with the customer service.
He knows that there's probably little chance for a replacement because it's been so long. He just wishes that he could get an answer.
Please let us know if anything can be done as far as a replacement or a refund.
Thanks.
