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- Sep 13, 2006
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Just got off the phone with a PayPal customer care rep named John, who was helpful in explaining a bit more about how PayPal works.
I just recently sold a Spade 5 figure and the money was held. It would've been held for 21 days, but after a 40 minute phone call, I got it released today as a "one time courtesy". This same thing happened a few weeks back when I sold my Jon Snow figure, and they released it as a "one time courtesy", three days after it was delivered. I've sold a few other items in similar price ranges over the last few months with no issues, no holds. In Q3/Q4 last year, I sold hundreds of dollars worth of stuff, with no holds. Now, since February, I've had two holds.
While on the phone with the standard PayPal reps, they would tell me things like they put holds on transactions for accounts open less than 90 days, less than $250 in transactions, and other things that didn't apply to my account.
One of the curiosities was that under the Withheld Funds balance, the description was 'eBay non-performer', which is not accurate, because my eBay account is clear. The PayPal reps would tell me that I need to contact eBay about that. eBay says my account is clear and I need to contact PayPal, so that's that runaround.
I finally got through to the aforementioned John, who explained how holds work, and essentially they are random. They change on a daily basis, so it sounds like if a bunch of people buying sixth scale figures opened claims in the past few days, PayPal will put a hold on a transaction.
These types of holds are "security" holds, rather than "graduated" holds, like the 'new account' and 'less than $250' type holds. The security holds are harder to release, but in my experience, as long as you keep them on the phone long enough, they will release the funds.
John said that they base the hold more on marketplace trends, rather than seller history, so often a security hold is not based on the seller at all, more so the item being sold.
Has anyone else had PayPal put a hold on your transaction for what appears to be no reason recently?
I just recently sold a Spade 5 figure and the money was held. It would've been held for 21 days, but after a 40 minute phone call, I got it released today as a "one time courtesy". This same thing happened a few weeks back when I sold my Jon Snow figure, and they released it as a "one time courtesy", three days after it was delivered. I've sold a few other items in similar price ranges over the last few months with no issues, no holds. In Q3/Q4 last year, I sold hundreds of dollars worth of stuff, with no holds. Now, since February, I've had two holds.
While on the phone with the standard PayPal reps, they would tell me things like they put holds on transactions for accounts open less than 90 days, less than $250 in transactions, and other things that didn't apply to my account.
One of the curiosities was that under the Withheld Funds balance, the description was 'eBay non-performer', which is not accurate, because my eBay account is clear. The PayPal reps would tell me that I need to contact eBay about that. eBay says my account is clear and I need to contact PayPal, so that's that runaround.
I finally got through to the aforementioned John, who explained how holds work, and essentially they are random. They change on a daily basis, so it sounds like if a bunch of people buying sixth scale figures opened claims in the past few days, PayPal will put a hold on a transaction.
These types of holds are "security" holds, rather than "graduated" holds, like the 'new account' and 'less than $250' type holds. The security holds are harder to release, but in my experience, as long as you keep them on the phone long enough, they will release the funds.
John said that they base the hold more on marketplace trends, rather than seller history, so often a security hold is not based on the seller at all, more so the item being sold.
Has anyone else had PayPal put a hold on your transaction for what appears to be no reason recently?
