EPIC customer service for my Star Wars order

[Vonhahn]

I just have to say that yesterday I had the most lovely experience with a customer service rep, I think her name was Jennifer. I was confused why I was getting my emperor throne...but no emperor. She answered my questions, was very friendly, joked a little with me (the Emperor WILL need a place to sit when he arrives) and was an all around class act. I have ALWAYS had a great experience with the customer service staff at Sideshow...their commitment to customer service is legendary.

 

[FlyAndFight]

THE best collectibles company, period.

 

[The Craw]

yes. i love talking to them. they actually know about the products and most are probably fans as well. unlike that DR company that handles the MOTUC line. they don't have a clue.

 

[Vonhahn]

yes. i love talking to them. they actually know about the products and most are probably fans as well. unlike that DR company that handles the MOTUC line. they don't have a clue.

Just this month, I had my first expereince with DR on a MOTU sale I tired to get. WORST e-tailer system, and worst customer service expereince ever. I wish Mattel would tour Sideshow and learn how customer service should be done!

 

[Buttmunch]

One year at Comic-Con I even had one of the gals recognize my name. Sideshow has by far the best customer service around in ANY field, not just collectibles. I really do feel they know about the collectibles and care about taking care of their collectors. They're not just an Indian outsourced service that doesn't speak English or have a clue what product you are having a problem with. If there is a real, prestigious award for customer service, I really think they need to take a look at Sideshow

 

[Qrest Fourstar]

Oh absolutley! The past several PPo's I've called in 'cause I'm at work. And the ladies on the phone are always so nice and helpfull. Even yesterday when I called to order Momaw, I called in the middle of the redator PPO! The lady transferred me to a guy and he was very helpfull.

 

[King Darkness]

Jennifer is great. She seems to be the one I talk to 95% of the time that I call. But really, anyone you talk to as Sideshow is great. Best customer service you could ask for.

 

[Avfin]

Jennifer is great. She seems to be the one I talk to 95% of the time that I call. But really, anyone you talk to as Sideshow is great. Best customer service you could ask for.

 

[agen_kolar]

Yep, Jennifer is awesome. I had a suggestion a year or two ago and spoke with her about it, and instead of giving me a BS answer, she sincerely agreed with me and told me she'd give the info to the right people, and then followed up with me. Great CS!!!

 

[EVILFACE]

I just have to say that yesterday I had the most lovely experience with a customer service rep, I think her name was Jennifer. I was confused why I was getting my emperor throne...but no emperor. She answered my questions, was very friendly, joked a little with me (the Emperor WILL need a place to sit when he arrives) and was an all around class act. I have ALWAYS had a great experience with the customer service staff at Sideshow...their commitment to customer service is legendary.

the throne was finished first

 

[karamazov80]

No doubt. The best customer service I've ever dealt with.

 

[Mookeylama]

SS has the best customer service...period.

 

[barryo]

sideshow................

 

[BuddyGus]

No doubt about it. By far the best customer service I have ever dealt with. Truly a company that knows how to treat it's clients.

 

[Darth Cruel]

I have a quote in the #11 catalogue about Sideshow's Customer Service (it is so good, it needs to be capitalized).

 

[Vivisect]

Yea, there customer sevice is awesome, back when my wife was picking up an Indy figure for me. she got notice it was gonna ship a few days before Christmas and didn't think it would arrive in time, and after she talked to someone there, for free, they expedited and even upgraded shipping i think because it arrived in 2 days.

I will tell you what though, she was a bit irritated I knew what it was before Christmas because they tell you on the shipping box.

I used to not be able to open packaged un less I ordered them for a few weeks before chrismas, now I am not allowed to even answer the door.