sideshowpdx
Super Freak
- Joined
- Oct 10, 2005
- Messages
- 451
- Reaction score
- 0
As a business owner, I find Sideshow's lack of attention to detail on these emails concerning.
This is a company whose core business is detail.
My goal is not to throw William Mendoza under the bus but someone on the Sideshow team really needs to proofread his emails before he sends them out to thousands of paying customers.
This is the second time in a month that an email has been sent out to clients containing information that either isn't correct or makes the business sound incompetent. I couldn't imagine sending out an email to thousands of my clients without having multiple people within my organization review the text multiple times.
Anyone on here order the Wonder Woman statue? This has an edition size of 9500 including exclusives. An email was sent out to (I assume) at least 5,000 paying customers regarding the WW statue but in the body of the email, it says the CatWoman statue was delayed. Granted, this was a direct cut and paste from the CatWoman statue that was delayed in November/December,,, however, at least pay attention review the email and paste in "Wonder Woman".
How could executives at Sideshow think that port delays would be a good excuse to notify their paying customers for a ship date 10 months from now? It's January. Siren was scheduled to ship in June. Why send out an email in January talking about a delay to November due to a "port issue"? Just say the statue is delayed. Loyal Sideshow customers understand the drill. We are used to delays, understand them and will continue to buy your product fully knowing this.
The amount of total product that SS creates does not constitute for this level of oversight.
Sorry about the rant. I still love the company and the products they products they produce. I have spent at least $20,000 on their products in the past decade and will spend another $20,000 in the upcoming decade. I simply don't want them to look incompetent.
This is a company whose core business is detail.
My goal is not to throw William Mendoza under the bus but someone on the Sideshow team really needs to proofread his emails before he sends them out to thousands of paying customers.
This is the second time in a month that an email has been sent out to clients containing information that either isn't correct or makes the business sound incompetent. I couldn't imagine sending out an email to thousands of my clients without having multiple people within my organization review the text multiple times.
Anyone on here order the Wonder Woman statue? This has an edition size of 9500 including exclusives. An email was sent out to (I assume) at least 5,000 paying customers regarding the WW statue but in the body of the email, it says the CatWoman statue was delayed. Granted, this was a direct cut and paste from the CatWoman statue that was delayed in November/December,,, however, at least pay attention review the email and paste in "Wonder Woman".
How could executives at Sideshow think that port delays would be a good excuse to notify their paying customers for a ship date 10 months from now? It's January. Siren was scheduled to ship in June. Why send out an email in January talking about a delay to November due to a "port issue"? Just say the statue is delayed. Loyal Sideshow customers understand the drill. We are used to delays, understand them and will continue to buy your product fully knowing this.
The amount of total product that SS creates does not constitute for this level of oversight.
Sorry about the rant. I still love the company and the products they products they produce. I have spent at least $20,000 on their products in the past decade and will spend another $20,000 in the upcoming decade. I simply don't want them to look incompetent.
