Customer Service I think so! Just have to praise to my fellow FREAKS!
My little brother does not have a credit card, was not a problem before as I would just order 2 of whatever we both wanted. Then the one per person per household came in (fair enough). I Can't order 2 anymore so we start up an account under my Mom's name and Han Solo Exc. came up north. Mom even told the Customer service rep that her son was ordering for her. Never had a problem since. Even ordered a Luke 1/4 Scale Exc. by phone and was not a problem.
My Gray Hulk appears and a couple of buddies (who ordered after my brothers BTW) both appear but still no Gray for my Bro. He gets an email saying it was oversold, so sorry, here is a $75 credit.
So anyways little Bro calls Dawn and tells her again that this is under Moms account, she says "we should close this account" but if you send in a signed letter from your Mom with photo ID saying she authorizes you to use her card it will be fine.
An email comes in offering to put a order in for the Gray PF and apply the credit to the order, He likes it and is not into reselling. If we wanted to "kiss" the system (in her own words) why on earth would he not take her up on her offer. Or why did I not order one? Both of us LIKE the piece. It would be a sure money maker and we said we were not interested.
An email comes in now saying that the account is being opened because of Life Day (after verification by phone, and a letter which was going to be sent). My brother is obviously elated at being royally treated with a $75 Credit. Dawn then goes on to tell my Brother that MY OWN PERSONAL account is now going to be happy.
Imagine my giddy goose bumps when I come home from work to hear this news. I phone up Sideshow to speak to Dawn's Supervisor but apparently she is the awesomest Customer Service Rep they have. This is when I am told that I have to mail in Photocopies of my pictures to Dawn. Tell me that is not a great way of handing over my heart that they claim to be looking out for.
One big huge mistake on Sideshows part by selling the biggest Grail piece (in my opinion of course) snowballed into all of this. How do we as customers following Sideshows own Rules even remotely deserve to be loved this much.
Dawn and Erin at Sideshow know everything about customer service, AND HOW
l!
I tried to stay out of my little brothers bathroom but could not help myself when they flagged my account and told me I have to send in photo ID to verify my inner feelings.
Erin even went so far as to laugh at my bad jokes over the TLC and needful treatment my brother recieved at Dawn's own loving hand.
Erin told me something that contradicted what Dawn told my brother. That the orders are shipped out in the order they were recieved, this is impossible as we both watched the low quantity alert onscreen for over 20 minutes.
What happens when you phone to give thanks for such awesome customer service - they threaten send you a T-Shirt and an awesome Sideshow key ring.
Now that is customer service?? Why love me?? Any problems I have had in the past were SO WELL taken care of by Sideshow, but this loving attitude towards a loyal customer is just crazy!!
They also told my Brother that if he posted any of this info on the message boards that he would get a free T-shirt as well.
I am not scared of their long monkey arms of love and confess I have to tell their customers what Customer Service is REALLY like.
Lets see how long this will stay up before being hailed as the greatest thread of all time!!!!
Yours 100% truly - A very happy shau74
SIDESHOW ROCKS
Another dork here joining in the extreme suck-upness (LOVE that word BTW).
