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How do they respond? Ever had it refunded?

It's only £17 but it's another reason to order locally. Must average £50+ cheaper getting the Reg now.
Think Big Chap & Machiko will be my last Exclusives.

They've always removed it when questioned. I don't pay the invoice until they do.
 
I spoke to them on the phone about it, while updating Debit Card info, and they told me to email 'invhelp'.
They replied yesterday saying it was correct :huh

Might scan a few old invoices and send them in response.
Knowing my luck they'll say I owe hundreds in missed duty :lol
 
Im waiting on an email back from invhelp as we speak due to them declaring full value when I used all my points. Waste of time but I live in hope.

Ive never paid duty on any of my stuff only vat.
 
Im waiting on an email back from invhelp as we speak due to them declaring full value when I used all my points. Waste of time but I live in hope.

Ive never paid duty on any of my stuff only vat.
They disregard any discounts and always declare, and add V.A.T, the full value.
Paying V.A.T on shipping is a kick in the nuts aswell!
 
Duty & VAT are not same.
VAT is added to every purchase, regardless of it's cost, and is usually a set percentage that's added. Duty is the tax you pay on imported goods - It's starts at certain threshold value of item, and the % will vary, depending on the goods category.
That is why many buyers ask to declare a lower value when item is shipped to them.
Here in the US we have something similar to VAT. We just call it 'Tax'. It varies from State to State, and some types of items don't have it added to the cost.
No Duty Tax in the U.S.
 
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I got an email about an Exclusive still being in stock and they wanted to know if I want it or not. They only emailed a small amount of people who cancelled there wait list but I guess I was at the top. Not sure what I should do.
 
Problem is I really want to but sadly the money in my bank is for a pre-order charging next week. :( I think I have to pass on it sadly...
 
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