Chicky
SSC VIP Goddess
Hey Everyone,
We have been reading the posted feedback. First of all let me say thank you to everyone for their patience!
Sideshow Collectibles has improved the ordering experience many different ways by increasing edition sizes, increasing our server equipment, creating streamlined 4 click pre-ordering, creating Priority Protected Pre-ordering, as well as doubling our Customer Service staff to be able to take your pre-orders over the phone. We will continue to make further improvements to our system based on the feedback of our collectors.
Please understand that as our ordering process becomes faster and our newsletter membership expands, our site will be visited with a larger amount of traffic during future pre-ordering sessions. This may cause pre-ordering delays regardless of improvements that may be made. In short- give people a bigger door and more people will try to squeeze through at the same time.
Although it looks like everyone had varied experiences from 3 minutes, 15, 30 to one hour, we will continue to work hard to implement your suggestions in order to make your ordering experience with us a more satisfying one.
Best,
Chicky
We have been reading the posted feedback. First of all let me say thank you to everyone for their patience!
Sideshow Collectibles has improved the ordering experience many different ways by increasing edition sizes, increasing our server equipment, creating streamlined 4 click pre-ordering, creating Priority Protected Pre-ordering, as well as doubling our Customer Service staff to be able to take your pre-orders over the phone. We will continue to make further improvements to our system based on the feedback of our collectors.
Please understand that as our ordering process becomes faster and our newsletter membership expands, our site will be visited with a larger amount of traffic during future pre-ordering sessions. This may cause pre-ordering delays regardless of improvements that may be made. In short- give people a bigger door and more people will try to squeeze through at the same time.
Although it looks like everyone had varied experiences from 3 minutes, 15, 30 to one hour, we will continue to work hard to implement your suggestions in order to make your ordering experience with us a more satisfying one.
Best,
Chicky