paulcarson
Disenchanted
replacing an Item missing from product? got one!!!!
Hi, I recently bought one of the fantastic "Order of the Jedi Luke Skywalker " figures and was (still am) quite impressed with the quality of the figure. It is my first foray into this type of collecting. I opened it up to find that the cloak was missing from the box.
I was eager to get the figure home as I had bought it from a "Forbidden planet " store in the UK .I contacted the store I got it from only to be told that I should have checked it before I got it. ( I live 2 hours away from the store so returning it quickly wasn't an option as I work weekends and the free time I do have is taken with my daughter! Guess where I won't be shopping again? )
I was eager to make sure that I got one as it was the last of its type on the shelf. The contents of the box were intact, there were no signs of foul play so I'm assuming that it wasn't there to begin with . My question is, having contacted Sideshow's customer service about this what is your policy regarding replacement items? I offered to pay for the cloak, but have so far received no response?
Hi, I recently bought one of the fantastic "Order of the Jedi Luke Skywalker " figures and was (still am) quite impressed with the quality of the figure. It is my first foray into this type of collecting. I opened it up to find that the cloak was missing from the box.
I was eager to get the figure home as I had bought it from a "Forbidden planet " store in the UK .I contacted the store I got it from only to be told that I should have checked it before I got it. ( I live 2 hours away from the store so returning it quickly wasn't an option as I work weekends and the free time I do have is taken with my daughter! Guess where I won't be shopping again? )
I was eager to make sure that I got one as it was the last of its type on the shelf. The contents of the box were intact, there were no signs of foul play so I'm assuming that it wasn't there to begin with . My question is, having contacted Sideshow's customer service about this what is your policy regarding replacement items? I offered to pay for the cloak, but have so far received no response?
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