demorathis
Super Freak
- Joined
- Sep 14, 2009
- Messages
- 1,850
- Reaction score
- 8
I'd email them but it won't change and have done so in the past about other things. That's their standard MO. It does happen, the difference with SS and other companies that SS won't even offer you a full refund cause theyre pretty ****bag about stuff like that.
Yeah they are going to send me a whole new one after I send this one back. I was happy with my number too. Was 20. Guess I'll see what i get.
My James Raynor figure was absolutely terrible. Went through 2 of them and it can't even hold the gun. I thought this one would be better since it's actually a statue. Looks so damn slick. Just hope the qc isn't super bad.
re: the warp. another company actually stopped shipping their completed statues so they could re-do all of the heads when a similar issue was brought to their attention.
it is a shame that the bean-counters have taken over at SS. Not only will they not do a thing...but they will charge you the shipping costs if you ask for a refund...because it can't be a defect if all of them are like that.
Honestly, it seems the only options are: A) Keep the piece and live with the warp. I get mine tomorrow and will determine if I can; B) Return it for a refund. I didn't notice the warping on any of the photos collectors shared and still don't see it as a deal breaker, but that's just my opinion...
You don't notice the asymmetry in the dome skirt? It's also on the final product pics but not in the proto
This is specifically the exclusive head. Screen left of dome skirt is convex and screen right dome skirt is concave.
To be blunt like this: left ( And right ( respectively
If you have a pic of one that's not affected pls share. That'd help convince this returns manager
Actually I've been offered full refunds in the past. Or at least partial refund for a discount to use on a future product which is the least they could do for their customers.
But it's nerve racking that this could happen with today's we technology because someone's not doing their job.
I have as well, but that has to be something out of the norm. If something happens to all of them, even if it intended unless it's incredibly horrific (like Rogue) they don't seem to do ****. If i wanted to return I'd have to cover the shipping both ways, same for the partial refund. For example I had a few chips on my P2 bust. But bad magnets, paint not being up to par, etc? Hell no.
Also I've had Brennan in the past, gave me the same **** over my masked predator lsb (which they did pretty poorly). I don't know if it's just that he gets stuff they can't do or just he himself is difficult to work with but I hope I never get him as a rep ever again :| I had Ashley for my last one, she was great.
I just opened mine and the cape is broken. What a drag. I doubt they'll have a replacement of such a large piece. I put a lot of rewards points toward this so I'm not sure what I'll do.
Ask for replacement? You never know until you ask.
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