KillingYouGuy
Super Freak
I had received a damaged Yoda figure back in March and put in a request for a replacement with Sideshow customer service. I was told that would be taken care of after sending in photos of the issue (paint apps mostly but also an issue with the body of the figure).
Over the next couple of months I never heard back and repeatedly contacted customer service, several emails went unanswered and finally I started getting just a form email saying the item was out of stock and would be coming soon.
I did get some actual attention after several more attempts to get service and was told that I would get a partial replacement parts pack sent to me.
That never happened.
Here we are in October and still no replacements. So I sent an email asking for a customer service manager contact as I simply cannot believe this is normal Sideshow policy to leave a customer with a damaged product after promising to solve the issue for over half a year.
I sent that email a week ago and have not yet heard back so my question to Sideshow is this:
What do I need to do on my end to get resolution?
Over the next couple of months I never heard back and repeatedly contacted customer service, several emails went unanswered and finally I started getting just a form email saying the item was out of stock and would be coming soon.
I did get some actual attention after several more attempts to get service and was told that I would get a partial replacement parts pack sent to me.
That never happened.
Here we are in October and still no replacements. So I sent an email asking for a customer service manager contact as I simply cannot believe this is normal Sideshow policy to leave a customer with a damaged product after promising to solve the issue for over half a year.
I sent that email a week ago and have not yet heard back so my question to Sideshow is this:
What do I need to do on my end to get resolution?