Tbolt
Super Freak
That is unfortunate, but happens a lot recently with SS. They seems to have a 10% max refund amount no matter the amount of damage. Kind of a slap in the face for major problems like you said.
She is still in stock so just send it back and order another one.
Oh it is going back, or they will send a replacement, one or the other. I am still just miffed that I got 'That' response to a broken statue. Also, so obvious that it was never QC'ed. Shame, such beautiful paintwork wasted.
Probably an over reaction on my part, but that stupid response had me so fired up, I was ready to cancel orders and start selling stuff.
I will say, she is a much ligher/paler shade of green than I was expecting. I like it, just seems darker in photos.