Yes, they will mail out a new statue,/replacement part first. If it meets your satisfaction they will then ask you to smash the defective statue and take pictures of it. After you email the pictures back and they feel it was destroyed properly, you can then throw it out or do whatever you want to do with a smashed up statue.
I see. I knew that they sent out separate parts first but I will be asking for a whole new statue since I don't know if the problem is the base...the statue or both. I hope they can still send me the whole thing first so I can pick and choose. I know they were giving issues with that when I asked for a whole new Boba Fett piece so I can pick and choose and return the one I don't want. Hopefully this time they'll be more open to this.