What the hell, so what Gundamit is basically saying is "Sell your broken toy to others, if nobody buys it, you're screwed"?! And if they ignored the buyer's request to add extra protection and to properly pack it, why isn't it suddenly Gundamit's responsibility when it arrived broken? Who's gonna buy a broken bike or set for full price? How much will they refund you if they sold it for a lower price than it was originally? That sounds like a crappy refund system.
I used to view Gundamit as one of the best places to buy stuff from, I always recommended their shop to others when buying little toys like those Snail Shell stuff, but if that's how their refund policy is especially when they ignored the request to properly pack it, they just lost positive points from me. I'll always have to tell others "You'll get your order, but you might be screwed if they packed it badly and it arrived damaged as a result".
These toy stores should adopt the "Collector's Packaging" or "Special Shipping Protection" service that Big Bad Toy Store offers even if the customer has to pay more for extra packing material. It seems that in the 1/6 scale and bigger types of collectibles (like statues!), it's common for them to get wrecked while in transit due to lacking protection. Smaller scale toys (1/12) usually can escape destruction because it doesn't take much material to protect them and they are probably going to be placed near smaller and lighter packages as well, but the bigger an item is, the more protection it will require as it could be placed near bigger and heavier objects during transit. If I was buying something large from another country and I know there's a risk something inside could break, I would definitely purchase this kind of special shipping protection service so as to not deal with crappy refund policies like what Gundamnit (or GunDAMNit) has right now.
I used to view Gundamit as one of the best places to buy stuff from, I always recommended their shop to others when buying little toys like those Snail Shell stuff, but if that's how their refund policy is especially when they ignored the request to properly pack it, they just lost positive points from me. I'll always have to tell others "You'll get your order, but you might be screwed if they packed it badly and it arrived damaged as a result".
These toy stores should adopt the "Collector's Packaging" or "Special Shipping Protection" service that Big Bad Toy Store offers even if the customer has to pay more for extra packing material. It seems that in the 1/6 scale and bigger types of collectibles (like statues!), it's common for them to get wrecked while in transit due to lacking protection. Smaller scale toys (1/12) usually can escape destruction because it doesn't take much material to protect them and they are probably going to be placed near smaller and lighter packages as well, but the bigger an item is, the more protection it will require as it could be placed near bigger and heavier objects during transit. If I was buying something large from another country and I know there's a risk something inside could break, I would definitely purchase this kind of special shipping protection service so as to not deal with crappy refund policies like what Gundamnit (or GunDAMNit) has right now.
