PorkChop
Freakzoid
My post definitely wasn’t meant to be positive! Their customer service sucks and I am still chasing like an idiot for a package I think will never arrive (or even be shipped)…
Personal experience was great years ago with TW. Recently, say the last 2 years or so, I've had I think 5 or 6 purchases never shipped or refunded. Pure run around from them. Seems like I'm just s**t outta luck with em. Thousands lost, but never again.Unfortunately you haven’t been burned yet by TW/TA @potato?
I have along with others in the now scrubbed TW thread have been burnt by them (got 2/3 orders sent by them and into my hands).
I do appreciate TW/TA sending out emails of the supposed items that where promised customer that ordered it, but still seeing other collectors still getting burnt by not getting their items in still really fumes me up.
The saga continues! Just had the below from TW relating to a replacement order for an InArt Gandalf that never showed up. I've been through the list of mega-sales items and can't find anything else I want, so I guess I am stuck waiting again. Annoyingly I let myself believe that this order was going to make it so I ended up buying the Topo jacket to go with my "new Knightmare Batman figure". Oh well, at least the jacket is nice, just a bit small for me
I made the replacement order on 24th August and received a 'shipped' notice on 10th September. It took countless emails and whatsapp's to get this update...
Hi,
We would like to provide you with an update on your order# xxx. We sincerely apologize for not informing you earlier that our sales team had overlooked mentioning that products purchased if you use store credit for an in-stock item not found in the link provided (https://www.toysapollo.com/product-category/mega-sales/), please expect an additional processing time of up to 21 business days. It will be shipped by 4 December, 2024.
We understand that this may have caused inconvenience and dissatisfaction with your shopping experience. If you prefer, we can arrange an immediate refund of store credit to you. However, if you are willing to wait, we will expedite the shipping process once the order is ready.
Please let us know your preference so that we can proceed accordingly. We apologize once again for any inconvenience caused and appreciate your understanding.
For your enquiry about the store credit, please don't worry about that. If you are facing the expiration of your order, please let us know. And we will instantly handle it for you.
Best Regards,
Issac︱Customer Service Assistant
Customer Service Department
Toys Wonderland Ltd
Ta!That’s the normal cut and paste response to everyone that has an order or so outstanding. Get in on their a** and demand a proper resolution with ZERO BULL****!!
I’m honestly getting sick and tired of their attitude: “Oh look here. Another potential customer to take their money and get away will it”. Just like Nippon Yassan - Take your money and pre-order and you get majorly screwed up the a*** with nothing in return.
I tried this approach and they either just sent the same copy/paste response or just ignored it.Ta!
here's my latest response. Doubt it will do anything, but you never know...
Dear Wankie,
I am sorry to say that I have now lost patience with this process.
As far as I can see this now amounts to fraudulent activity as you have held on to a considerable sum of money from me (3780 HKD) since 20 June 2023 and do not seem to have any intention of actually honouring our purchase agreement. In fact, you have even extorted further money from me (an additional 616.72 HKD) for supposed shipping costs for non-existent items.
I now have considerable evidence from correspondence with you that you are simply stringing me along. I sincerely hope for your sake that you have in place a mechanism to put this situation right and refund me my money (as cash, not store credit) before I am forced to take this evidence to the authorities.
In the meantime, I will be making clear on appropriate collectors forums exactly what has been happening.
Kind regards,
I tried this approach and they either just sent the same copy/paste response or just ignored it.
I did however file a complaint with the HK Police, but I don't think anything will come from it.
Hopefully they actually respond to you and refund you
Yeah I got lucky and they actually shipped some figures from the mega sale but I've seen others who also ordered from the mega sale get nothing.I doubt it, but you never know. I saw that you got some of the items you ordered through mega-sale section so maybe I will have a chance to cut my losses and settle for something from there. Hoping to avoid chucking any more money at this...
You better watch it. They may send the United States Police department on you. No one pulls fast ones harder than Wankie while sitting in the back room at Toys Wonderland.Ta!
here's my latest response. Doubt it will do anything, but you never know...
Dear Wankie,
I am sorry to say that I have now lost patience with this process.
As far as I can see this now amounts to fraudulent activity as you have held on to a considerable sum of money from me (3780 HKD) since 20 June 2023 and do not seem to have any intention of actually honouring our purchase agreement. In fact, you have even extorted further money from me (an additional 616.72 HKD) for supposed shipping costs for non-existent items.
I now have considerable evidence from correspondence with you that you are simply stringing me along. I sincerely hope for your sake that you have in place a mechanism to put this situation right and refund me my money (as cash, not store credit) before I am forced to take this evidence to the authorities.
In the meantime, I will be making clear on appropriate collectors forums exactly what has been happening.
Kind regards,
This is ridiculous. Are they trying to pull you in for round 3? Maybe they would have better luck if they just said "purchase a figure that was produced between 2020 to 2022, and we got you covered no problem." They should have discontinued selling once the over production era ended with Hot Toys. The fact they won't even let people use the "store credit" on the shipping.Keeping the record of TW responses here, in the hopes that anyone who remains in support of this company is suitably informed. There is literally nothing you can say to them that makes any difference.
Here's the latest reply. As far as I can see, if I request yet another store credit refund, I will once again be stung for shipping if I try to order something that is in the mega-sale....
Dear Ian,
Thank you for reaching out to us. I hope this message finds you well.
I am writing to sincerely apologize for the delay in handling your case.
Your satisfaction is of utmost importance to us, and we regret any inconvenience this delay may have caused you.
As outlined in our website's policy, we can only issue a refund in the form of store credit.
We understand the importance of your request and would like to ensure that we address your concerns appropriately.
Do you want to require a store credit refund at this time?
Thank you for your understanding and support.
Best Regards,
Issac︱Customer Service Assistant
Customer Service Department
Toys Wonderland Ltd
Had this ******** response god knows how many times for Isaac. Seriously, I hope that building goes up in flames.Keeping the record of TW responses here, in the hopes that anyone who remains in support of this company is suitably informed. There is literally nothing you can say to them that makes any difference.
Here's the latest reply. As far as I can see, if I request yet another store credit refund, I will once again be stung for shipping if I try to order something that is in the mega-sale....
Dear Ian,
Thank you for reaching out to us. I hope this message finds you well.
I am writing to sincerely apologize for the delay in handling your case.
Your satisfaction is of utmost importance to us, and we regret any inconvenience this delay may have caused you.
As outlined in our website's policy, we can only issue a refund in the form of store credit.
We understand the importance of your request and would like to ensure that we address your concerns appropriately.
Do you want to require a store credit refund at this time?
Thank you for your understanding and support.
Best Regards,
Issac︱Customer Service Assistant
Customer Service Department
Toys Wonderland Ltd
yea and the poor people living above the buildings and rooftops.Had this ******** response god knows how many times for Isaac. Seriously, I hope that building goes up in flames.
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