Threezero customer service?

[whitd]

Has anyone here ever gotten replacement parts from Threezero for a factory defect? My Michonne arrived without a ball socket adapter inside the head, so the head does not stay on or hold a pose. My three attempts to contact Threezero have gone unanswered. I emailed twice to their main email address, and I tried a Facebook PM. Anyone?

 

[theamarath]

Good customer service. My Guts hand thumb piece was broken in arrival and the store I bought it from was sold out and could not replace it. They response took a few days, but they advised they would be sending me new pieces just needed to send pics confirming the broken part. They said it could take 3-4 weeks due to where it was coming from. It arrived within the estimated time frame and they were kind enough to give me 2 thumbs in case it breaks again.

Sent from my Pixel using Tapatalk

 

[whitd]

Thanks, good to hear. How long ago was that? Something seems to have changed.


Sent from my iPhone using Tapatalk

 

[theamarath]

I dunno maybe try calling their customer service international line? This was maybe6 months ago

Sent from my Pixel using Tapatalk

 

[Fany2021]

Try it and write to them in support because I am sure that they have a good service system and you should either replace the product or return the money. It doesn't take a lot of time!

 

[-=LoneWolf=-]

Email them. I have gotten at least 4 replacements over the years, even for older figures - they've never failed to respond and act so long as they have the parts. They run a tight shop.

Watch your junk box though... their replies tend to end up there.