- May 10, 2015
- Reaction score
This is a little weird to me…maybe it’s social media / internet culture, but I still struggle with getting my head around the whole…”fans and customers are entitled to something from creators and businesses” mindset.All producers who got pissy and turned their back on collectors didn't do well afterwards and are gone or their companies are seen as a laughing stock.
Big Chief, Chronicle, NECA, Pop Culture Shock to name a few. All had people working for them that couldn't take criticism and split. I've been blocked on Twitter by that fool Randy from NECA asking about licences right when they first acquired the TMNT license. Look at them now, they're 99% Turtles and his ego has only exploded. He doesn't post on Twitter anymore either and his convention interviews are laced with jabs at fans who don't like what they are doing.
A good example of transparency and customer interaction is the guys at Premium Collectibles Studio on Facebook. They regularly answer any questions fans have, post updates about sculpts, edition sizes and change pieces based on feedback. So it is possible.
I may be old fashioned, but to me it’s all very simple and transactional…you make a product that I like…you are entitled to however much money that it costs me to acquire said product and then I am entitled to receive the product after I have paid you…and…that…is pretty much…it.