@monkeyjedi sorry your boxes have been mangled like that. Is the figure ok? Of late Asmus have been putting hard plastic corner protectors on the shipping box - looks from your pics they were missing?
I'm in the UK also and upto now had no issues with Fedex, but it looks in your case a combination of bad packing by Asmus and bad treatment of the package along the way have caused this problem.
Hope you can get a favourable resolution if you take it further.
Thanks, man... The box did have corner protectors on the outside, but the box was too big and no packing to protect the art box inside...
The figure seems fine, no drama and frankly quite awesome... He's a beast!!
They've been pretty efficient and sending a new art box, but told me they haven't designed an actual Asmus branded shipping carton as they think the corner protectors are good enough, and something I didn't quite understand about customs charges, but this may be a policy going forward, no shippers???
I like my shippers... Strange decisions they seem to be making at Asmus these days