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Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios! Did you guys just use the [email protected] email, or did you use any of the other ones listed on their website for the specific people (Mark, Tony, etc)?

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios! I work in a customer service-related field. When you receive a complaint, you don't go off and do a bunch of research or arrange stuff behind the scenes to fix their issue. You respond to the customer ASAP and let them know you will...

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios! If the job market in Europe is anything like it currently is in the US, I'm sure they could find some people willing to work for minimum wage. Or heck, unpaid internships, which I dislike, but...

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios! Well, like I said before, it's really cool that they're planning on releasing all these characters (and we've already seen what I assume are prototypes of expansion pack heads, the 10th Doctor, etc), but if you're such a small business...

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios! Okay. Wow. That's bad. Small business or not, there's no excuse.

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios! Were you ever able to cancel the figure?

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios! And that's why so many small businesses fail early. I just don't see how it's a smart business plan. It frustrates and drives away the customers who do have issues and can't seem to get responses because the business has already moved on to...

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios! It rather sounds like they bit off more than they can chew. If they have such a small staff, maybe they shouldn't have been so ambitious right off the bat with all the other doctors, the expansion packs, Amy, etc. Start with one figure and...

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios! Well, according to other people here, they're not responding to old issues brought to their attention, so that makes me nervous. I'm not going to wait a month here. Even if they're a small operation, they could surely hire one or two more...

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios! I'll give them some more time, but if they refuse to get back to me I certainly will be opening one. That's not acceptable. Here's hoping they'e just taking awhile because they're understaffed and not actually willfully ignoring customers...

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios! Then I guess people should start opening Paypal disputes. They can't not reply to customers who received a damaged $200-300 figure.

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios! Is Big Chief generally slow with responding to emails? They were fairly quick when I made inquiries as to buying a figure, often responding on the same day, but now that I've got a problem with a figure I'm getting nothing. I know they're...

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios! They should have wrapped the entire head to keep the bow tie from coming in contact with his chin. Or just leave it off the figure and include it separate with his other accessories so the buyer can put it on and keep it out of contact with...

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios! I bought directly from Big Chief, as I wanted the signed edition. It was sold out but they put me on a waiting list, and as a few people didn't pay, the rest of us got a shot at 'em.

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios! If that stain isn't coming out, then heck yeah, I want a new head. Period. Damn it, bow tie. That was NOT cool.

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios! Yeah, I was gonna just leave mine in the box since he won't be put on display for awhile. But I think I would always recommend carefully checking ANYTHING you buy before the return period has passed. Hopefully Big Chief will have some...

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios! Oh snap I think you're right! Lemme keep poking at him here. I think it's working though. Now if I could get rid of that stain...

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios! On closer inspection, I noticed some minor red staining on his collar from the bow tie as well.

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios! So I got my Doctor in today. Unfortunately he's got red staining from the bow tie on his chin, and his left arm appears to have been placed on incorrectly, as it will bend back like he's got a broken arm, but not forward in the right...

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios! Anyone have a recommendation on the best place to order this figure from? And if anyone here really dislikes their signature plaque that much... GOOD GOD, SELL IT TO ME! :panic: I've been busy with a new job and off the internet quite a...